Featured Questions

What are the steps and materials required to install a mezzanine?

At least two adults are required to install a mezzanine, (they do not need to be DIY professionals). It is recommended to use safety equipment such as gloves, boots, etc., to avoid any accidents.

For the mezzanine floors in the L and XL range, a scaffolding or ladder system may be required for work at height and manual or electric lifting equipment for the primary beams, especially if the structure is over 3 m high. All other ranges are easily lifted by hand.

You will need the following tools to install the mezzanines: tape measure, a spanner set for nuts and bolts and a screwdriver (an electric screwdriver makes the job much easier), a spirit level, hammer, drill and a cutting tool for the board (handsaw, jigsaw, circular saw...).

This video shows you how to install a TM 15 mezzanine.


Do I have to ask for a building permit or license to assemble my mezzanine?

No, you don’t. Our products are completely removable and reusable, therefore, they are considered as PERSONAL PROPERTY.

The mezzanines with an industrial usage require neither a building license for their assembly nor meeting the maximum constructed surface limits of the pavillion. As they are removable and hence personal property, they are subject to the same legal regime as the machinery, the racks, the vehicles, etc.


Which mezzanine is the right for me?
The key to choosing the right mezzanine is to be sure of how you will be using it.
 
If you want to use it at home, whether in a cosy bedroom, in a relaxing living room or in a garage to create extra space, you should consider the S or M ranges. The mezzanine of these ranges allow you to create a raised area between 63" to 10 3/4" high.
 
If you want to extend a commercial space, add a balcony to your garden or create a second storey warehouse or a large garage, we recommend the L mezzanines. From 82 1/4" to 134 5/8" high.
 
XL mezzanines are for larger projects. For example, you can fit out industrial premises or increase your company's productivity and storage capacity. These mezzanines range in height from 92 1/2" to 149 1/2".
 
Once you know how you want to use your mezzanine, the next step is to fine-tune the details such as height, area and load capacity so that it fits your project perfectly. You can also add stairs, railings and other accessories.

Can I install the mezzanine in my apartment? Will the structural floor bear the weight?

Yes. As they are manufactured with light steel profiles with a high yield point they are very light and the load per column is very low. The only restriction is the storage load on the mezzanine: instead of 40.96lb/ft², it may be reduced to 1764lb for the whole mezzanine.

A home with a concrete structure usually supports a point load of at least 441lb on a surface of 2x2". The T8 mezzanine weighs 439lb and the T15 mezzanine weighs 785lb, both weights are distributed over 4 columns.

You can install either of these two metal mezzanines in your home, provided that the load stored on them is limited. Ask MezzaninesOnline about the specific features of your project.


Does the kit include the flooring boards?

Yes, the mezzanine floor is included.

For the S, M and L ranges we use 1/2" pine plywood structural panels, with tongue and groove joints on all four sides.

In the XL range, we use P5 HYDRO high-density particle board structural panels, with tongue and groove joints on all four sides and 3/4" thick.

If you want to install your mezzanine outdoors and take care of the floor, we recommend installing the Outdoor Decking. This product is placed over the flooring of the mezzanine, making it a suitable option for outdoor use. It is the ideal waterproof solution to protect the wood flooring and prolong the life of your outdoor mezzanine. In this way, you can create multifunctional spaces such as pergolas, porches, terraces or carports.


Can the stairs be placed outdoors?

Yes, our products can be installed outdoors, although you should bear in mind a series of special considerations and carry out maintenance of the material to guarantee that they are in good condition.

See this section for more details


Can the stairs be anchored to a mezzanine or construction wall?

Yes. They can be installed on a surface that is not a Mezzanines Oniline surface.

Wall anchors for concrete or brick are used to fix staircases to walls made of these materials.

The customer must bear in mind that they are responsible for the strength of the joint and structure to which they are anchored.


How are the stairs anchored to the top?

If you need to anchor the stairs to a structure that is not a MezzaninesOnline structure, see the following details about the anchors:

  • Anchor A: References that have this anchor: 30501, 30401, 31003, 31301, 31102
  • Anchor B: References that have this anchor: 
  • Anchor C: References that have this anchor: 30601, 30801


How much does the shipping cost?

USA* and Canada**: We deliver your order within an average of ten days. To ensure that you can enjoy your order as soon as possible, we ship all products by air. Shipping is free for orders over 2,000 USD. For lower orders, this amount will be calculated when placing the order before payment (see table). Customs clearance and costs at destination included (only for US deliveries).

Alaska, Hawaii and other areas: Ask our International Trade Department, since the conditions may vary depending on the final delivery address.

Price >= 0 200 400 600 800 1000 1200 1400 1600 1800 2000
Price < 200 400 600 800 1000 1200 1400 1600 1800 2000
USA*  $200 $300 $400 $550 $600 $650 $700 $750 $800 $850 $0
Canada** $200 $250 $250 $350 $450 $550 $650 $750 $850 $850 $0

Please note that there are external factors that may affect delivery time, such as inaccessible geographical locations, holidays, unforeseen weather conditions or customs procedures.

If you choose the waterproof or RAL personalised colour options, please note that the delivery of your order will take longer as metal parts will need additional treating or painting


Waterproof treatment of Steel

Can I install MezzaninesOnline products outdoors?

Faq Sections

Before starting
You should understand that...

You can install a mezzanine without any construction work or special tools. You can install it yourself easily and safely. The most outstanding feature of the kits is that one structure can have multiple height, width and length configurations. They are mezzanines in kits, in modules, adjustable, extendable and customisable. The following demo videos show how they work.


Which mezzanine is the right for me?
The key to choosing the right mezzanine is to be sure of how you will be using it.
 
If you want to use it at home, whether in a cosy bedroom, in a relaxing living room or in a garage to create extra space, you should consider the S or M ranges. The mezzanine of these ranges allow you to create a raised area between 63" to 10 3/4" high.
 
If you want to extend a commercial space, add a balcony to your garden or create a second storey warehouse or a large garage, we recommend the L mezzanines. From 82 1/4" to 134 5/8" high.
 
XL mezzanines are for larger projects. For example, you can fit out industrial premises or increase your company's productivity and storage capacity. These mezzanines range in height from 92 1/2" to 149 1/2".
 
Once you know how you want to use your mezzanine, the next step is to fine-tune the details such as height, area and load capacity so that it fits your project perfectly. You can also add stairs, railings and other accessories.

More than one mezzanine suits my needs, which should I choose?

We might have various models of mezzanine that meet the dimensions you need. In this case, follow these criteria:

1- Load-bearing capacity

2- Maximum span (distance between columns)

3- Beam height

4- Height of the mezzanine above the decking you need


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General
Do I have technical support for my project?

Our technical team can facilitate you the task. Send us a sketch with your idea and we will develop 2d or 3d plans in order to see how it will be. Click here to contact us.


Can someone come to measure or advise me?

We do not currently offer an on-site measurement service. However, we recommend you explore the Mr Assembler website, where you can find assemblers who do offer this service. In addition, their platform allows you to hire an assembly service for the products you need.


Can I install a Tecrostar product making modifications of it?

You can make aesthetic modifications, but any structural modification non approved by Mezzanines Oniline will be under customer’s responsibility.


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Mezzanines
What is the load bearing capacity of mezzanines?

At MezzaninesOnline we define the load evenly distributed per square metre. Therefore, the load capacity of mezzanines varies according to each model and its size. For detailed information on the load capacity of a particular mezzanine, we recommend  consulting the corresponding technical datasheet.

In the case of some sturdier models, such as the XL Range, we also define the admissible concentrated point loads. These loads depend to a large extent on the board we use as the mezzanine floor, as it is the component that directly receives the load. Specific information on point loads can be found in the product description.


What are the available colours and finishes for the mezzanines?

Steel parts such as frames, handrail posts and stair stringers are coated with an electrostatic polyester powder paint coating process for maximum adhesion, available in:

- White. Available from stock at no extra cost (RAL: 9016).

- Black. Available from stock at no extra cost (RAL: 9005).

The mezzanines in the XL Range are available in:

- Yellow and black. Available from stock at no extra cost (RAL: 9005 and 1003).

This type of coating is perfect for indoor use. If you plan to install the mezzanine outdoors, we recommend consulting Can I install a mezzanine outdoors? This section contains information and recommendations to consider in order to improve its performance and durability.


Does the kit include the flooring boards?

Yes, the mezzanine floor is included.

For the S, M and L ranges we use 1/2" pine plywood structural panels, with tongue and groove joints on all four sides.

In the XL range, we use P5 HYDRO high-density particle board structural panels, with tongue and groove joints on all four sides and 3/4" thick.

If you want to install your mezzanine outdoors and take care of the floor, we recommend installing the Outdoor Decking. This product is placed over the flooring of the mezzanine, making it a suitable option for outdoor use. It is the ideal waterproof solution to protect the wood flooring and prolong the life of your outdoor mezzanine. In this way, you can create multifunctional spaces such as pergolas, porches, terraces or carports.


Show More >>
Stairs
What types of stairs are there in MezzaninesOnline?

Stairs for reduced spaces

  • Lateral stairs
  • Ladder
  • Boat Ladder
  • Truckle Bed Straight Stairs
  • Industrial alternating tread stairs 63º
  • Alternating tread stairs 62º
  • Straight Stairs
  • Spiral Stairs

Easily Accessible Stairs

  • General Access Stairs 36º
  • Public Access Stairs 30º
  • Standard stairs with landing
  • Standard Stairs

Folding Stairs

  • Telescopic wooden Ladder
  • Folding Stairs to wall 45º
  • Folding Stairs to wall 54º
  • Telescopic aluminium ladder

Where can I put the stairs?

The stairs can be placed in different positions, increasing the possible configurations

  1. Exterior stairs, perpendicular to the mezzanine.
  2. Interior stairs. You will need a beam for interior stairs.
  3. Exterior stairs, parallel to the mezzanine. You will need a stair landing.
  4. A different placement to our mezzanines.


Are the stairs compatible with other ranges?

Yes, our stairs are compatible with other ranges, provided that the height of the staircase matches the height of the mezzanine or surface to be reached.

In our online shop you will find a wide range of staircase models with different heights. This allows you to choose the one that best suits your needs and specific height.

If you wish to install a staircase in XL mezzanines, it is necessary to purchase the Adapter for accessories, which will allow you to integrate it properly.


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Railings
Are the railings compatible among the different ranges?

No, they are not. However, there are other possible combinations between ranges, in which the performance and configuration of the standard product changes (see diagram).

Low railing:

Compatible with mezzanines of the S, M and L ranges. To go ahead with the installation, you must purchase one angular strut from the corresponding mezzanine range for each railing post.

Compatible with the mezzanines of the XL range. To go ahead with the installation, you must purchase one M/L angular strut and one Adapter for Accessories in Primary Beam XL for each railing post.

Loft bed railing S, Railing S, 4-Tubes railing S and Panel railing S:

Compatible with S range mezzanines: No additional accessories are required.

Compatible with the M and L range mezzanines: To go ahead with the installation, you must purchase one M/L angular strut for each railing post. Please note that the height of the handrail is reduced.

Compatible with the mezzanine of the XL range: To go ahead with the installation, you must purchase one M/L post clamp and one Adapter for Accessories in Primary Beam XL for each handrail post. Please note that the height of the railing is reduced.

Railing M, 4-Tubes railing M and Panel railing M:

These are not compatible with S range mezzanines.

Compatible with the M and L range mezzanines: No additional accessories are required.

Compatible with the XL range mezzanines: To go ahead with the installation, you must purchase one Adapter for Accessories in Primary Beam XL for each railing post.

Railing with safety skirting board L and Public use railing L:

These are not compatible with S range mezzanines.

Compatible with the M and L range mezzanines: No additional accessories are required.

Compatible with the XL range mezzanines: To go ahead with the installation, you must purchase one Adapter for Accessories in Primary Beam XL for each railing post.

Railing with safety skirting board XL:

These are not compatible with S range mezzanines.

Compatible with the M, L and XL range mezzanines: No additional accessories are required.

All Mezzanines Oniline railings are designed for installation on our mezzanines. The Railing with safety skirting board XL is the most recommended for installation on other surfaces.

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Can the railing be cut to reduce its height?

This is not recommended, as to cover a space with reduced height (i.e.: attics, irregular/low ceilings, etc.) we recommend installing the Low Railing instead. This particular railing model will allow the height of the railing posts to be adjusted to the client's taste.


Does one flank of railing cover an entire side of the mezzanine?

That depends. The railing kits are 78 3/4" long. You will have to calculate how many kits you need.


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Extensions
Do they support the same weight as the main structure?

Yes. They have the exact same specifications as the initial structure.


Can I add an extension in the future?

Yes, you can add an extension in the future. For example, you could add an extension and connect it to an existing mezzanine. It is not necessary to buy both structures at the same time


Is it possible to install an extension in a mezzanine of a different range?

It is not possible to install an extension in a mezzanine from another range. The solution is to install two different mezzanines from different ranges side by side at the same height. In this case, you do not save on columns.

As long as the beams of both mezzanines have the same direction, you can extend the surface by using the flooring.

If, on the other hand, the beams of both structures do not follow the same pattern, you can install the flooring but not create a continuous surface. In this case the structures will function as independent mezzanines as the flooring will also have different directions. To create an aesthetic link between the two mezzanines, we recommend using vinyl flooring planks, carpet or any other material that provides continuity to the flooring.


Accesories
Are the accessories compatible with all the mezzanines?

Yes, they are. Unless otherwise specified in the accesory description.


Installation
What are the steps and materials required to install a mezzanine?

At least two adults are required to install a mezzanine, (they do not need to be DIY professionals). It is recommended to use safety equipment such as gloves, boots, etc., to avoid any accidents.

For the mezzanine floors in the L and XL range, a scaffolding or ladder system may be required for work at height and manual or electric lifting equipment for the primary beams, especially if the structure is over 3 m high. All other ranges are easily lifted by hand.

You will need the following tools to install the mezzanines: tape measure, a spanner set for nuts and bolts and a screwdriver (an electric screwdriver makes the job much easier), a spirit level, hammer, drill and a cutting tool for the board (handsaw, jigsaw, circular saw...).

This video shows you how to install a TM 15 mezzanine.


Can I install the mezzanine in my apartment? Will the structural floor bear the weight?

Yes. As they are manufactured with light steel profiles with a high yield point they are very light and the load per column is very low. The only restriction is the storage load on the mezzanine: instead of 40.96lb/ft², it may be reduced to 1764lb for the whole mezzanine.

A home with a concrete structure usually supports a point load of at least 441lb on a surface of 2x2". The T8 mezzanine weighs 439lb and the T15 mezzanine weighs 785lb, both weights are distributed over 4 columns.

You can install either of these two metal mezzanines in your home, provided that the load stored on them is limited. Ask MezzaninesOnline about the specific features of your project.


How long does it take to install a mezzanine on my own?

You can do it yourself with the help of a friend. It is easily installed in a few hours, depending on the product. The times are a guideline and for assembly only. You need to add the time it takes to measure up, move the components to the location, clean up, etc.

S Range: 4-6 hours with 2 people

M Range: 8-10 hours with 2 people 

L Range: 15-22 hours with 2 people

XL Range: 25-28 hours with 2 people

The time required for fitting accessories (ladders, handrails...) could vary between 2-8 hours depending on the quantity, as well as the type/model of accessory.


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Shipping
How is the product shipped and received?

The mezzanine floors are packed and shipped by an external agency in a lorry provided with a lifting platform, so that the boxes can be unloaded on the ground. The order will be delivered at street level to the address specified by the customer. 

If there are access restrictions, there could be additional costs due to the necessity of transferring the merchandise to a smaller vehicle.

In order to deliver mezzanines XL, the delivery location should be accessible to a truck/long trailer. Should you think there is any kind of restriction, please contact us. The customer should take care of the merchandise unloading process. That unloading should be made from the lateral sides of the truck (this kind of truck does not have a back liftgate). We deliver the product packed with pallets at the bottom, so its unloading should be made preferably with a forklift.


How is the package and what are its dimensions?

At MezzaninesOnline, we offer four types of boxes that are carefully designed to adapt to and protect the products. Depending on the products in your order, you will receive one or the other.

Mezzanine floors in the S, M and L range are shipped in the same type of box. The S and M mezzanines require one crate for each shipment. The L range, however, normally requires two crates.

The XL mezzanines are shipped in two boxes; one for the wooden elements and one for the steel elements.

The rest of the products (stairs, handrails and other items) are shipped in smaller boxes.

Type of box

Length (inch)

Width (inch)

Height (inch)

Box for S, M and L

94   

44 1/2

21 1/2

Wooden XL Box

150

47 1/2

28

Iron XL box

96 1/2

39

29

Small items box

92 1/2

12 1/2

9

*All mezzanine crates are shipped palletised.

Our logistics department packs the products with great care to optimise the space available inside the boxes. Sometimes, smaller products may share a box with mezzanines. In this way we make the most of the space and ensure that everything fits correctly.


How do I get the product up to my home?

Don't be alarmed by the total weight of the product, the components are light and manageable, so you can move them easily and take them up in the lift.  The heaviest components are the primary beams from the L range (86 lb), the rest of the ranges are considerably lighter (26.5 lb). The floor panels are very light and fit in any lift. No component is more than 94 1/2" long and therefore, fits in most lifts.

However, it is important to mention that in the case of the XL range, some components may be a little heavier.


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Price and payments
What taxes do I have to pay?

Transactions from the United States and Canada are considered imports.

Exports to the United States are DDP, which means that the seller pays all costs until the goods arrive at the agreed point, including those associated with customs.

Exports to Canada are DAP, which means that the buyer is responsible for all risks associated with import customs clearance and for paying duties and taxes once the goods arrive at the destination.

It is important to note that when making international purchases, destination country specific taxes or duties may apply that we cannot anticipate, as they vary according to local regulations and individual circumstances. We recommend that you check your country's customs and tax policies before making your purchase to better understand any possible charges that may apply.


How can I pay an order?

By default and immediately you can choose among different payment methods:

  • Credit card: don’t forget to check your daily credit limit before placing the order.*
  • Payment in advance: bank transfer 100% in advance.

  • PayPal: (1.5% surcharge) with the payment guarantee that offers this platform.

  • Companies: you can contact our administration department to ask for the payment methods for companies.

*Accepted credit cards:

  • Visa
  • Mastercard
  • American Express
  • Discover

How can I confirm that my order has been placed correctly?

Si usted ha recibido la confirmación del pedido con su número correspondiente, entonces su pedido está bien hecho


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About legislation
Do I have to ask for a building permit or license to assemble my mezzanine?

No, you don’t. Our products are completely removable and reusable, therefore, they are considered as PERSONAL PROPERTY.

The mezzanines with an industrial usage require neither a building license for their assembly nor meeting the maximum constructed surface limits of the pavillion. As they are removable and hence personal property, they are subject to the same legal regime as the machinery, the racks, the vehicles, etc.


MezzaninesOnline legal considerations

MezzaninesOnline Mezzanines are movable assets referred to in Article 335 of the spanish Civil Code: “all the items that can be transported from one place to another without detriment to the property to which they were attached are considered as movable assets”

Moreover, the article 334.3 of the same code excludes MezzaninesOnline mezzanines from the immovable property concept defining the later ones as “everything attached to the property in a fixed manner, that can not be separated from it without breaking the matter or deteriorating the object…”,

Every customer will have to make the opportune checks on the existing legal requirements of each country and/or region in regards to this type of structures. Aspects such as the use, the surface and the location of the mezzanine will need to be taken into account then.


What is the minimum legal height to install a mezzanine?

There is no minimum legal height for the installation of our mezzanine as they are movable goods. It is the customer who has to decide the upper and lower height of the mezzanine.


Other questions
And in the future, what I can do with my mezzanine: extend it, reuse it, resell it,..?

The mezzanine can be extended at any time using any of the available extensions, or can modify the height of it.

You can also resell it or reuse it in a different location with different dimensions thanks to its telescopic system. 


SHARE YOUR EXPERIENCE WITH US

Send us your three best photos of Tecrostar products after installation and you will be able to choose one of these gifts.

We may publish these images on our website and social media, so that other customers can explore the possibility of gaining extra space with mezzanines.

SHARE YOUR EXPERIENCE WITH US

Your feedback helps us to improve MezzaninesOnline. Moreover, other customers can discover the qualities of the products through real reviews. There are two ways to do it:

  • In your MezzaninesOnline account you can post a review of the products you have purchased. Go to 'My reviews' and tell us about the items in your order.
  • We want to see how your mezzanine has turned out! Share your photos on social media and tag us.

Technical Guarantee Section
Tecrostar Warranty

Since 1999, our track record speaks for itself: quality, guarantee and commitment to you and our community. Before getting into your hands, each of our products undergoes rigorous testing to ensure it meets the highest standards. In addition, we carefully choose the best materials to assure durability.

We are so confident in the quality of our products and materials that many of them have extended warranty periods.

Below is detailed information about our warranties, the service life of our products and the different environmental conditions that can affect the materials.


What does our design and manufacturing process involve? Patents, prototypes, and calculation method

At TecroStar, from our very beginnings we have been dedicated to assuring the highest quality standards in each of our products. We are proud to say that we are pioneers in the industry; we are the only Spanish company dedicated to researching, designing, manufacturing and installing removable mezzanines for all types of use.

During this time, we have maintained close contact with our community to identify areas for improvement, allowing us to tailor our products to their needs. 

We design the products with the strictest European and international standards in mind, using  Eurocodes EN 1990, EN 1991, EN 1993 and EN 1995 for the structures and other relevant regulations, such as ISO 14122, for ladders and accessories, along with other more specific local or national regulations. In addition, we apply various load and material safety coefficients to ensure the reliability and strength of our structures.

We conducted an initial feasibility study followed by a detailed design of the prototype. Then, we used various 3D mechanical design and structural calculation programmes. Finally, we installed and tested the prototype in our test area, looking for possible improvements before standardisation and publication.

In addition, we are proud to have patents that legally support our products both nationally and internationally, demonstrating our commitment to innovation and intellectual property protection.

Throughout these years, we have had the privilege of collaborating with customers from various industries. These include well-known names like Amazon, Primark, Seat-Volkswagen, BMW, Airbus, Kawasaki, Tuc Tuc, AR Sistemas, Harley Davidson, KTM Bizkaia, Ulma, Gas Monkey, Ead Casa and others.

We are proud to say that we have created more than 610,000 m2 of additional surface area, taking advantage of the height of our customers' spaces. More than 16,000 Tecrostar mezzanines sold are our guarantee.


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