Cancellation Policy

In case of exercising the cancellation right of the order, the customer should inform MezzaninesOnline in advance via email to info@mezzaninesonline.com or calling to our office within the customer service schedule. The name of the customer and the reference of the order should be provided.

  • If the cancellation is made before the order is dispatched, the full amount of the order will be refunded deducting the return costs corresponding to the selected payment method (if applicable).
  • If the cancellation is made after the expedition (the order has already left our facilities) and the customer has not received the merchandise yet, the amount of the order will be refunded deducting the costs incurred for that expedition, including the ones assumed by MezzaninesOnline initially, and the return costs of the merchandise to our facilities. The costs generated by the return of the money depending on the selected payment method (if applicable) will be deducted as well.

The refund will be made with the same payment method as the order was paid unless the customer indicates a different alternative.

MezzaninesOnline reserves the right to cancel the order if the payment is not made 30 days after it is placed.

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