Shipping

How is the product shipped and received?

The mezzanine floors are packed and shipped by an external agency in a lorry provided with a lifting platform, so that the boxes can be unloaded on the ground. The order will be delivered at street level to the address specified by the customer. 

If there are access restrictions, there could be additional costs due to the necessity of transferring the merchandise to a smaller vehicle.

In order to deliver mezzanines XL, the delivery location should be accessible to a truck/long trailer. Should you think there is any kind of restriction, please contact us. The customer should take care of the merchandise unloading process. That unloading should be made from the lateral sides of the truck (this kind of truck does not have a back liftgate). We deliver the product packed with pallets at the bottom, so its unloading should be made preferably with a forklift.


How is the package and what are its dimensions?

At MezzaninesOnline, we offer four types of boxes that are carefully designed to adapt to and protect the products. Depending on the products in your order, you will receive one or the other.

Mezzanine floors in the S, M and L range are shipped in the same type of box. The S and M mezzanines require one crate for each shipment. The L range, however, normally requires two crates.

The XL mezzanines are shipped in two boxes; one for the wooden elements and one for the steel elements.

The rest of the products (stairs, handrails and other items) are shipped in smaller boxes.

Type of box

Length (inch)

Width (inch)

Height (inch)

Box for S, M and L

94   

44 1/2

21 1/2

Wooden XL Box

150

47 1/2

28

Iron XL box

96 1/2

39

29

Small items box

92 1/2

12 1/2

9

*All mezzanine crates are shipped palletised.

Our logistics department packs the products with great care to optimise the space available inside the boxes. Sometimes, smaller products may share a box with mezzanines. In this way we make the most of the space and ensure that everything fits correctly.


How do I get the product up to my home?

Don't be alarmed by the total weight of the product, the components are light and manageable, so you can move them easily and take them up in the lift.  The heaviest components are the primary beams from the L range (86 lb), the rest of the ranges are considerably lighter (26.5 lb). The floor panels are very light and fit in any lift. No component is more than 94 1/2" long and therefore, fits in most lifts.

However, it is important to mention that in the case of the XL range, some components may be a little heavier.


Is it delivered on Saturdays?

No.


Is it delivered in metropolitan areas such as Madrid/Paris/London/New York?

Yes


How much does the shipping cost?

What if the access to the delivery address is complicated? 

Sometimes, the carrier cannot access to point of delivery due to an extremely narrow street or any other difficulty. In such cases, the carrier cannot do the delivery with the usual truck and he may need to use a different vehicle or extra support.

If the carrier considers that the point of delivery is complicated, request a quotation. If you don’t inform in advance that the access is complicated, the delivery will be paralysed until you pay the extra cost.


Delivery date

We deliver your order within an average of ten days. To ensure that you can enjoy your order as soon as possible, we ship all products by air.

Please note that there are external factors that may affect delivery time, such as inaccessible geographical locations, holidays, unforeseen weather conditions or customs procedures.

Please contact our International Trade department for delivery times for Alaska, Hawaii and other areas.

To determine the delivery date, it is important to understand the various stages your order goes through, as well as the dispatch and shipping time concepts.

- When we receive your order request, we review it to check the compatibility between products (ranges, colours...).

Once we can verify that everything is correct, your order gets APPROVED.

- As soon as we start preparing your order in the warehouse you will receive an automatic email. At this moment you can check that the status has changed to PROCESSING IN PROGRESS. This is when we carefully handle and package each product so that everything arrives in perfect condition.

Dispatch time corresponds to the period comprised from the order approval to the time this leaves our facilities, which depends on both our team and internal processes. We are committed to working towards keeping it to the possible minimum.

- When everything is PREPARED AND READY TO BE SHIPPED, we hand over your order to the transport agency and the order status changes to SHIPPED.

We will send you an email where you will find useful information and recommendations about the delivery process.

If you choose the waterproof or RAL personalised colour options, please note that the delivery of your order will take longer as metal parts will need additional treating or painting.


Is the XL range delivered differently?

There is a slight difference with the rest of the ranges. In order to deliver mezzanines XL, the delivery location should be accessible to a truck/long trailer (maximum mass admitted up to 36t). If there are access restrictions for this kind of trucks, there could be additional costs due to the necessity of transferring the merchandise to a smaller vehicle. Should you believe it exists any kind of restriction, please contact us.

The customer should take care of the merchandise unloading process. That unloading should be made from the lateral sides of the truck (this kind of truck do not have back liftgate).

We deliver the product packed with pallets at the bottom, so its unloading should be made preferably with a forklift.


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