Featured Questions

What does the kit include?

Tecrostar mezzanines and stairs are supplied with everything you need to install the kit at its maximum surface area or height.

  • All the beams and columns
  • The floor panels
  • All the nuts and bolts
  • Wall anchors
  • Assembly manual
  • Anchors for anchoring the columns to the floor

Personalised phone or email service from our specialists


How is it installed?

To install Tecrostar mezzanines you need 2 adults (they do not need to be DIY experts). It is recommendable to use personal safety equipment like gloves, boots, etc. in order to avoid accident.

When installing range L mezzanines you may need to use some type of scaffolding or ladder for working at heights and manual or electric lifting machinery to raise the primary beams, particularly if the structure is more than 3m high. The other ranges can be lifted easily by hand.

You will need the following tools to install the mezzanines: tape measure, some type of spanner for m10 and m8 bolts and a screwdriver (an electric screwdriver will make the task much easier), spirit level, drill and a tool for cutting the panels (saw, jigsaw, circular saw, etc.)

You can find all the tools required to assemble it and tested by Tecrostar in the tools section.

All the models are installed by following these steps:

Pre-assemble the structure on the floor in the desired area.

Raise the outer structure to the desired height.

Finish assembling the structure and floor.


What is the delivery time?

For products in stock (white and black for S, M and L ranges), the delivery time will be approximately 5 working days from placing the order. Once the product has left our facilities, the normal transport time is between 6 and 8 weeks. The transport time varies greatly and is difficult to control due to many factors: Place of delivery, local holidays, customs, etc.

If we cannot meet this delivery time, we will contact you.


Can I install the mezzanine in my apartment? Will the structural floor bear the weight?

Yes, you can. As they are manufactured with light steel profiles with a high yield point they are very light and the load per column is very low. The only restriction is the storage load on the mezzanine: instead of 200kg/m², it may be reduced to 800kg for the whole mezzanine.  A home with a concrete structure usually supports a point load of at least 200kg on a surface of 5x5cm. The T8 mezzanine weighs 199kg and the T15 mezzanine weighs 356kg, both weights are distributed over 4 columns. You can install either of these two metal mezzanines in your home, provided that the load stored on them is limited.  Ask Tecrostar about the specific features of your project.


Does the kit include the flooring boards?

Yes, it does. They are structural boards made by european radiata pine plywood 18mm thick. They have tongue-and-groove joints in their four sides.

Length: 81 7/8"

Width: 24"

Thickness: 3/4"


Can the stairs be placed outdoors?

Yes, our products can be installed outdoors, although you should bear in mind a series of special considerations and carry out maintenance of the material to guarantee that they are in good condition. See this section for more details


Can the stairs be anchored to a mezzanine or construction wall?

Yes. They can be installed on a surface that is not a Tecrostar surface. The customer must bear in mind that they are responsible for the strength of the joint and structure to which they are anchored.


How are the stairs anchored to the top?

If you need to anchor the stairs to a structure that is not a Tecrostar structure, see the following details about the anchors:

Anchor A

References that have this anchor: 30501, 30401, 31003, 31301, 31102

 

 

Anclaje B:

Referencias que llevan este anclaje: 30303-0

 

Anchor C:

References that have this anchor: 30601, 30801


Faq Sections

Before starting
You should understand that...

You can install a Tecrostar mezzanine without any construction work or special tools. You can install it yourself easily and safely. The most outstanding feature of the kits is that one structure can have multiple height, width and length configurations. They are mezzanines in kits, in modules, adjustable, extendable and customisable. The following demo videos show how they work.


Which mezzanine do I need?

After understanding how they work, the next thing you need to do is choose the structure that best suits your needs. To do this, we shall focus on the height at which you want to assemble your mezzanine. There are 4 ranges according to the height and each range has various mezzanines according to the surface area:

“S” Range- From 63" to 91 6/8" high

Perfect for making a mezzanine, loft bed, a modern micro-loft in the home or office or for creating a small storage space in the garage or attic.

“M” Range- From 67 3/4" to 110 3/4" high

Perfect for creating a small office, living room or storage space in a garage or a warehouse.

“L” Range- From 82 1/4" to 134 5/8" high

Much more than a mezzanine. For large spaces in work areas or light storage.

“XL” Range- From 92 1/2" to 149 1/2" high

Mezzanine for industrial use, it enables pallet jacks and shelving units to be used.

Altura Altillos


More than one mezzanine suits my needs, which should I choose?

We might have various models of mezzanine that meet the dimensions you need. In this case, follow these criteria:

1- Load-bearing capacity

2- Maximum span (Distance between columns)

3- Beam height

4- Height of the mezzanine above the decking you need


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General
What does the kit include?

Tecrostar mezzanines and stairs are supplied with everything you need to install the kit at its maximum surface area or height.

  • All the beams and columns
  • The floor panels
  • All the nuts and bolts
  • Wall anchors
  • Assembly manual
  • Anchors for anchoring the columns to the floor

Personalised phone or email service from our specialists


How do I receive my order?

It will be delivered in one or various boxes, depending on the order (check this section to see the dimensions of the boxes). The box contains everything you need to assemble it at its maximum height and surface area.


Is it a customised mezzanine? How does the Tecrostar system work?

No, it is not a customised mezzanine but its telescopic design enables an almost customised finish. This system is length and height adjustable, achieving the preferred measurements. The components are small and light (less than 94 1/2") and are easy to transport, in lifts, fitting through doors or windows to the place of installation, as the beams are spliced in the middle.

The height of all models can be adjusted at 3 7/8" intervals and the length at 10cm intervals. So the mezzanine can be adjusted from its minimum values to its maximum values at these intervals.


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Mezzanines
What load do the mezzanines support?

The metallic Tecrostar mezzanines of the S, M and L ranges support a uniformly distributed load of 40,96 lb/ft² (that means that you can place a 40,96 lb distributed load on each square ft). This is the live load for residential uses according to the international regulations. The total maximum load will be 40,96 lb by the ft² of the mezzanine.


What are the available colours and finishes for the mezzanines?

The steel pieces such as structures, railing posts and the stringers of the stairs are available in:

  • Black and white. Available in stock without additional costs.

  • Any RAL monolayer colour. With extra cost and upon request. Consult delivery time.

In both cases the paint is a lacquer with maximum adhesion applied by electrostatic process with polyester powder paint, suitable for outdoors.


Does the kit include the flooring boards?

Yes, it does. They are structural boards made by european radiata pine plywood 18mm thick. They have tongue-and-groove joints in their four sides.

Length: 81 7/8"

Width: 24"

Thickness: 3/4"


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Stairs
What types of stairs are there in Tecrostar.com?

You can choose between several types of stairs:

  • Straight stairs

  • Spiral stairs

  • Ladders

  • Retractable ladders

  • Alternating tread stairs


Where can I put the stairs?

The stairs can be placed in different positions, increasing the possible configurations

Case 1: Exterior stairs, perpendicular to the mezzanine.

Case 2: Interior stairs. You will need a beam for interior stairs.

Case 3: Exterior stairs, parallel to the mezzanine. You will need a stair landing.

Case 4: A different placement to our mezzanines.


Are the stairs compatible with different ranges?

Yes, provided that the height matches. All our stairs can be located in any of our structures. As the structures, the stairs are height-adjustable. We have several different types of stairs, to ensure the height compatibility with the selected mezzanine.


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Railings
Can the height of the railing be reduced?

Yes. This modification is on behalf of the customer. It is possible to cut the railing and reduce its height.


Does one flank of railing cover an entire side of the mezzanine?

That depends. The railing kits are 78 3/4 long. You will have to calculate how many kits you need.


What are the colours and finishes available for the railing?

The handrails of the railing* and the stairs** are available in aluminium with the following finishes:

  • Silver anodized (without additional cost)

  • Black lacquered (additional cost)

  • Wooden effect (additional cost)

In all cases it is suitable for outdoor use.

* The handrail of the loft bed railing is made of beech plywood.

** The spiral stairs have necessarily high-density polyethylene (HDPE) handrails in black colour.


Extensions
Can I add an extension in the future?

Yes, you can add an extension to an existing mezzanine. You do not need to buy both structures at the same time.


Can an extension be installed to a mezzanine from a different range?

No, the extension cannot be integrated and share columns. However, structures can be placed side by side and achieve continuity of the floor but you will not save any columns and there will be two columns together at the joints.


Accesories
Are the accessories compatible with all the mezzanines?

Yes, they are. Unless otherwise specified in the accesory description.


Installation
How is it installed?

To install Tecrostar mezzanines you need 2 adults (they do not need to be DIY experts). It is recommendable to use personal safety equipment like gloves, boots, etc. in order to avoid accident.

When installing range L mezzanines you may need to use some type of scaffolding or ladder for working at heights and manual or electric lifting machinery to raise the primary beams, particularly if the structure is more than 3m high. The other ranges can be lifted easily by hand.

You will need the following tools to install the mezzanines: tape measure, some type of spanner for m10 and m8 bolts and a screwdriver (an electric screwdriver will make the task much easier), spirit level, drill and a tool for cutting the panels (saw, jigsaw, circular saw, etc.)

You can find all the tools required to assemble it and tested by Tecrostar in the tools section.

All the models are installed by following these steps:

Pre-assemble the structure on the floor in the desired area.

Raise the outer structure to the desired height.

Finish assembling the structure and floor.


Can I install the mezzanine in my apartment? Will the structural floor bear the weight?

Yes, you can. As they are manufactured with light steel profiles with a high yield point they are very light and the load per column is very low. The only restriction is the storage load on the mezzanine: instead of 200kg/m², it may be reduced to 800kg for the whole mezzanine.  A home with a concrete structure usually supports a point load of at least 200kg on a surface of 5x5cm. The T8 mezzanine weighs 199kg and the T15 mezzanine weighs 356kg, both weights are distributed over 4 columns. You can install either of these two metal mezzanines in your home, provided that the load stored on them is limited.  Ask Tecrostar about the specific features of your project.


How long does it take to install?

You can do it yourself with the help of a friend. It is easily installed in a few hours, depending on the product.

TS8 Mezzanine: 3 hours with 2 people

TM15 Mezzanine: 4 hours with 2 people

TL30 Mezzanine: 5 hours with 3 people

The times are a guideline and for assembly only. You need to add the time it takes to measure up, move the components to the location, clean up, etc.


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Shipping
What is the delivery time?

For products in stock (white and black for S, M and L ranges), the delivery time will be approximately 5 working days from placing the order. Once the product has left our facilities, the normal transport time is between 6 and 8 weeks. The transport time varies greatly and is difficult to control due to many factors: Place of delivery, local holidays, customs, etc.

If we cannot meet this delivery time, we will contact you.


How is the product shipped and received?

Mezzanines are shipped in boxes by an external company in a lorry with a tail lift that enables the box to be unloaded to the ground (at street level at the customer’s address).


How is the package and what are its dimensions?

Depending on your order you can receive different packages: One box for the mezzanines of the S and M ranges or two boxes for L mezzanines.

Length: 94"

Width: 112"

Height: 21 1/4"

The stairs can share the box with the mezzanines if the are purchased at the same time or you can have a separate box for the stairs. Check the stairs section.


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Price and payments
How can I pay Order?

By default and immediately you can choose among different payment methods:

  • Payment in advance: bank transfer 100% in advance.

  • Credit card: don’t forget to check your daily credit limit before placing the order.*

  • PayPal: (1.5% surcharge) with the payment guarantee that offers this platform.

Additionally and if required, you can contact our team and enable these extra payment options:

  • Payment 50/50: bank transfer 50% in advance. The rest should be paid once the order is in your city, in the transport agency that makes the delivery. You will be able to see the order and make the rest of the transfer. In that moment the delivery ends.

  • 30-day bank cheque: once we receive the order we will contact the customer so that the courier can pick the cheque up to ensure the security of the sending. Once we receive the bank cheque, we will proceed with the product dispatching.

  • Companies: you can contact our administration department to ask for the payment methods for companies.

*Accepted credit cards:

  • Visa
  • Maestro
  • Mastercard

Can I return the product?

Of course. Check our return and cancelation policy


About legislation
Tecrostar legal considerations

Tecrostar Mezzanines are movable assets referred to in Article 335 of the spanish Civil Code: “all the items that can be transported from one place to another without detriment to the property to which they were attached are considered as movable assets”

Moreover, the article 334.3 of the same code excludes Tecrostar mezzanines from the immovable property concept defining the later ones as “everything attached to the property in a fixed manner, that can not be separated from it without breaking the matter or deteriorating the object…”,


Other questions
Cancellation Policy

In case of exercising the cancellation right of the order, the customer should inform Tecrostar in advance via email to info@mezzaninesonline.com or calling to our office within the customer service schedule. The name of the customer and the reference of the order should be provided.

If the cancellation is made before the order is dispatched, the full amount of the order will be refunded deducting the return costs corresponding to the selected payment method (if applicable).

If the cancellation is made after the expedition (the order has already left our facilities) and the customer has not received the merchandise yet, the amount of the order will be refunded deducting the costs incurred for that expedition, including the ones assumed by Tecrostar initially, and the return costs of the merchandise to our facilities. The costs generated by the return of the money depending on the selected payment method (if applicable) will be deducted as well.

The refund will be made with the same payment method as the order was paid unless the customer indicates a different alternative.

Tecrostar reserves the right to cancel the order if the payment is not made 30 days after it is placed.


Return policy

If you have already received your merchandise, you can return all or some of the items within 14 calendar days of you receiving the merchandise*. The return procedure is the following:

  1.       To return the merchandise email us to sales@mezzaninesonline.com indicating your name and the reference of your order.
  2.       The order should arrive to Tecrostar facilities before the refund is made. The customer should handle the return process of the material to our facilities and assume the costs of the transport service. It is also possible to request a pick-up quote; in this case Tecrostar will take charge of the pick-up and shipping to Tecrostar facilities provided that the merchandise is packed inside the original package in good conditions, perfectly wrapped and secured to avoid any damage during the shipping. The customer should pay the amount quoted before the pick-up. In any other situation, contact us.
  3.       If the merchandise is in perfect conditions, the total amount will be refunded deducting the costs of the initial shipping to customer’s address assumed by Tecrostar, as well as the costs generated by the return of the money depending on the selected payment method (if applicable).
  4.       If the merchandise is damaged, incomplete or some of the items cannot be reused due to their normal use (cut or drilled floor boards, for instance) the total amount of the order will be refunded deducting the aspects listed above and, furthermore, the decrease in the value of the products because they are in bad conditions or incomplete.


The refund will be made with the same payment method as the order was paid unless the customer indicates a different alternative.


* The products painted with a personalized colour cannot be returned as they are custom-made products.

 


Technical Guarantee Section
Design and manufacturing process

Our production line is designed around quality standards, special attention being paid to safety and functionality. Being in close contact with our customers enables us to detect many improvements and new products and needs that help us to constantly improve.

Firstly, we study the market, analysing social needs and demands and observing existing products. Then, we consider the alternatives, as regards possible development options, from which we choose the most appropriate. To develop the idea, the suppliers involved and the schedule are considered.

The next step is the preliminary product design, outlining diagrams and plans, defining the preliminary characteristics and estimating costs. Next, we conduct a feasibility study and design the prototype. After that, the calculations and assembly are carried out, using the plans of the prototype and detailed drawings and the materials and finishes are selected. After these stages of the manufacturing process, the first product is tested to verify validation. If everything is correct, the prototype is requested, the technical and assembly documents are compiled, the prototype is tested and it is tested and assembled, any possible operation and assembly problems being noted.

A validation test is carried out again and, if all the conclusions are optimal, the product is standardised based on technical and commercial procedures. In the final phase of the process, the detailed drawings are prepared, the products are coded and the manuals are designed. The descriptions are then written up, the images are designed and the product videos are edited. Finally, the prices are set and it goes on sale.

Diseño entreplantas

Patents

The mezzanine systems manufactured by TECRO have legal backing on all levels of protection. In 2007 we acquired the Spanish patent TecroOne for our industrial structures. One year later, the TecroStar brand was born. The brands TECRO, TecroOne and TecroStar are currently entities registered in Europe.

In addition, TECRO Montadores holds both the Spanish and international patents for manufacturing telescopic mezzanines. Similarly, like most companies who operate within the law, we have a series of duties and rights that if breached could lead to significant infractions and legal penalties.

Any user or customer can read our Privacy Policy, published on the website www.tecrostar.com/, which sets out the limits to using the information and images that appear in the aforementioned section. TECRO is also supported by a Team of Legal Advisors to guarantee the reliability and quality of our products.

Diseño entreplantas

Experience

TECRO's experience in all types of sectors guarantees a good result. Our story begins in 1999 as assemblers, assembling the products of storage system manufacturers. Over the last two decades we have created more than 350,000 m2 of surface area, making use of the height of our customers’ spaces.

Over the years we have developed projects for brands like Amazon, Primark, Seat-Volkswagen, BMW, Airbus, Kawasaki, Tuc Tuc, AR Sistemas, Harley Davidson, KTM Bizkaia, Ulma, Gas Monkey, Ead Casa, and others.

We are the only Spanish company dedicated to researching, designing and assembling portable high spaces for all kinds of purposes. We currently have distributors in Spain, France, Italy, Singapore and Hong Kong.

Instalación Tampa


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